Some published sources describe the guarantee simply: contact support for a return merchandise authorization (RMA) number, ship the product back, and receive a refund within about ten business days, with no restocking fees mentioned.
At least one other published source describes different terms: partial refunds only for opened products, with the customer responsible for return shipping costs.
Before ordering, contact the seller directly and ask specifically: (1) is the refund full or partial for an opened bottle, and (2) who pays return shipping. Get the answer in writing and keep it with your order confirmation.